Management Crisis and Solution

articlemania By articlemania, 27th Apr 2011 | Follow this author | RSS Feed
Posted in Wikinut>Jobs>Management

Managing a company is much simpler than managing the people who work for the company. People dynamics is a big headache for managers. The crisis arises due to the fact that managers are always sandwiched between the up lines and the down lines. Up line refers to the higher management and down line refers to the managers’ team members. Stuck in between, the manager has a hard time getting things done.

Duty towards Management

It is the duty of the manager to ensure that the management objectives and targets are met at point in time. How he does it is up to him as long as he delivers.

Duty towards Team

It is also the duty of the manager to ensure that his team is well taken care of in terms of manpower planning, well being, and availability of resources to complete job etc. Most importantly, he is also in charge of the team discipline. A managers’ duty towards his team members is something like a duty of a parent. You can call this nurturing as well.

Crisis

A manager is in crisis when he is being pulled from both ends of his responsibilities. When it comes to the tasks at hand, the management would decide on the task to be completed and you have to ensure that you complete it on time as expected. You are on a deadline. As such, you call in a meeting and, after explaining the requirements, delegate the responsibilities within your team. You have to ensure that you provide the resources and the time needed to complete the job. You also have to ensure that you meet your own deadline with the management.

However, a manager does not enter the crisis simply because of the management or his team mates. Neither does he get into the management crisis because of deadline or lack of resources. He enters a management crisis because of himself and his lack of ability to manage his responsibilities. When this happens, he starts feeling the cringe from both ends of his responsibilities.

Crisis 1 - Micro management

Managers can be notorious for micro managing when they have a deadline looming over their head or if the manager lacks confidence in his team. When a manager micro manages the team, he is not able to do or even concentrate on the important things that he should be doing in the first place. This way, his work gets affected. Instead of delegating the job and letting the team mates handle it till they require his assistance, a manager preferring to get involved at every stage of the task is asking for a lot of trouble

Solution

The solution for this crisis is quite simple to state but quite hard to implement. The manager needs a shift in his perception about the task as well as his team members. He needs to be more confident about his team such that he need not intervene until and unless his expertise is required. If the manager is not confident of his team, it is time he spoke with the Human Resources Department and sourced for team members that will fit into his group. He should always remember that the company should be task oriented and will need to find people to meet that requirement.

Delegation is very important for a manager and doing the delegation right is of utmost importance. It is essential that the manager takes a lot of time to prepare his delegation meeting such that the requirements of the tasks are well laid out. A good delegation meeting would involve identifying key members to complete the specific tasks, the specific deadlines and milestones to be met and the crisis management should there be hurdles along the way. Once the meeting is done well, all will be clear on what is expected. As such, the manager will not need to micro manage his team to ensure the deadlines are met.

Crisis 2 – Monkey Management

If you have read “Who’s Got the Monkey?” by Willian Oncken JR., and Donald L. Wass, you would probably know what monkey management is all about. In summary, a manager is in crisis because of his lack of time to do all the things he is supposed to be doing. The main reason being that he is carrying around and taking care of the monkeys that belong with his subordinates. By monkey, the reference is towards duties, responsibilities and tasks.

What happens is that a manager, while trying to solve a pending issue with a subordinate ends up taking ownership of that particular task. When this happens, the manager becomes the subordinate of the subordinate. Now the manager has one more job to do while the subordinate if left with one job less. You can imagine what happens when there are 10 more people in this manager’s team. The manager has 10 extra jobs while the 10 subordinates have 10 jobs less.

Solution

Never take ownership of your subordinates’ task. No matter how small it is you need to ensure that your subordinate is the one in charge of his responsibility and not you. Under no circumstances should you allow your subordinate to shift his responsibility onto your shoulder. Open door policy is a good one to adopt.

However, you must track the amount of time you are losing if you find that you are not able to finish your work. If you find that your open door policy is taking too much of your time, you should start restricting access instead. You can assign a certain period of the day where your subordinates can engage you in discussions and work out things.

When you engage in discussions the possibility that the monkey will shift from the subordinates shoulder to yours is inevitable. Therefore, you have to be careful during the discussion. You can guide your subordinate. However, when you part ways after the discussion, it should be your subordinate who should be leaving with the follow up action and not you.

Summary

In summary, management crisis occurs as a result of the lack of ability of the manager to effectively manage his responsibilities. 2 types of crisis are discussed here; micro management crisis and monkey management crisis. When you try to eliminate these two crisis from your life, you will start feeling that you have more time to deal with the more pressing issues at hand as a manager.

More Readings
How to be a Manager that gets things done

How to Conduct Effective Meetings

Time Management Strategies

How to delegate work Successfully

Successful Task Delegation Tips

Tags

Management, Management-Employee Relationship, Managing, Monkey Management, Time Management

Meet the author

author avatar articlemania
I am a freelance writer and my works are mostly business and career related while I love writing about beauty, skin care, health and wellness as well.

I am also a consultant with Forever Living.

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