On to new towns for BPOs

madugundurukmini By madugundurukmini, 13th Aug 2014 | Follow this author | RSS Feed
Posted in Wikinut>Jobs>Careers

There are many reasons for companies setting their shops in Tier II and tier III. India's attrition -hit BPOs are knocking on collage doors in smaller towns for entry -level requirements.

Small towns will witness big activities from outsourcing companies in coming years

There are many reasons for companies setting their shops in Tier II and tier III. India's attrition -hit BPOs are knocking on collage doors in smaller towns for entry -level requirements. This is a major departure from the past, where international call centers were only interested in acquiring entry -level associates from the upmarket collages of Delhi, Mumbai and Bangalore. During the last one year, leading international call centers including Genpact, IBM Daksh, Convergys and Vertex, recruited an impressive 40 per cent of their consolidated entry- level manpower requirement from collages in smaller towns.

For most people, having studied in a place like Delhi, a job in a call center is just a stop -gap arrangement. Most inevitably leave the job for higher studies. In case of people from smaller towns, an aspiration value too is attached. Not only is manpower more readily available in smaller cities, it also comes at a lower cost. Firstly, available resources and secondly, costs in Tier- I cities are rising. So going to smaller cities makes sense. Resources are easily available in smaller cities at a lower cost and training them is not too difficult either.

India's premier software body Nasscom (National Association of Software and Service Companies) has announced the nationwide rollout of the Nasscom Assessment of Competence (NAC) test starting with Rajasthan. State -wise rollout will follow gradually in Gujarat, Andhra Pradesh, Tamil Nadu and Chandigarh. NAC, delled on the GRE and GMAT tests, would provide BPO companies a reliable mechanism to tap fresh talent from all over the country. The Tier II and Tier III cities and the satellite towns would be the major beneficiaries of the new system, enabling them to avail of a greater share of the BPO pie. This would open up new avenues of employment for the educated youth of smaller centers.

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Comments

author avatar Sivaramakrishnan A
13th Aug 2014 (#)

BPOs are useful source for entry level jobs for many in developing countries and also it is good that there is competition from other countries too - siva

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