Twelve Ways to Communicate You Care

Len Addington By Len Addington, 4th May 2017 | Follow this author | RSS Feed
Posted in Wikinut>Jobs>Interviews

Customer Service can be an effective way to meet other's needs, honor their dignity and provide the caregiver a sense of satisfaction. These simple steps can help to make your experience what it should be.

Twelve Ways to Communicate You Care

The deterioration in the quality of customer service seems to have become a primary focus lately in all areas of media. Though occasionally it is the fault of the Care Giver, it can be the attitude of the individual seeking services, who may be demanding, arrogant or even hostile. Caregivers must do all we can to ensure clients feel they are respected by those assigned to assist them. Compassion and respect can help communicate the sincerity of those who want to make a difference in the lives of their clients or customers.

These Twelve Ways to Communicate You Care can serve to facilitate a cordial interview or interaction between Care Giver and client.

1). Greet your clients in the agency assigned area and escort them to your cubicle, office or the assigned area.

2). Never make your clients wait: they may think you feel they are unimportant, or you feel you are more important than they are. If they must wait, as soon as you meet them, apologize graciously for the delay. If you’re making a home visit, call ahead to make sure they will be able to see you. If you are running late, call to let them know.

3).Greet them with a smile; a genuine expression that you are looking forward to seeing
them. Don’t let an earlier encounter with staff or others taint the beginning of this one. Each customer should be given the same dignity you would want if you were seeking services.

4). Address them as Mr. or Ms. until they give you permission to call them by their first
or another name.

5). In office settings or planned home visits for those in hospitals or nursing homes, confirm their home address and phone number at each visit. Verify their e-mail address.

6). If you’re not sure how to pronounce their last name, greet them with, “Good morning
Mr...." (Ms.) and pause so that they can pronounce the name for you. If you are uncertain, you probably aren’t the first, and they will appreciate it more than if you mispronounce their name.

7). Listen with the same intensity you would listen to your favorite music. Don’t be thinking what you want to say as they begin. Wait to learn their total situation: Their story may be much more than the first sentence.Don't be afraid of silence if they are struggling to present their history or their need.

8). If this is the first interview don't correct their vocabulary: if they use jargon or slang that is not vulgar, use the same words if it not uncomfortable, i.e. welfare vs. Public Assistance, unemployment office vs. employment office. If they are misunderstanding a term or concept wait until you know their story before clarifying or defining terms or concepts.

9). If you are using a note pad, or completing an application form, let them know you are more interested in them as an individual or their need than in the form in front of you.

10). If the form or paper in front of you is theirs, get their permission before you write on it, even if the purpose is to apply for a service that is for them.

11). Review the interview outcome with them, addressing what they must do and what you will be doing. Have them leave the interview with information, (a brochure, leaflet, or even written instruction) whether it is about the services you provide, or a referral to another source of help or assistance.Be thorough in your presentation so the individual's entitlement to services is not delayed.

12). Walk them to your office area or to your building. If you go to a general waiting area
to meet them, escort them back to the same area, or to the entrance of the building.

These ways can help to make an interview effective and valuable for both the client and the caregiver. Your compassion will be noted and your reputation in the community will be one of an individual who truly cares and not just someone working for a pay check.


Community Service, Counseling, Customer Service

Meet the author

author avatar Len Addington
I worked as a Counselor for 40 years. I gave my clients dignity and worth and modeled a life of integrity. I will post articles on careers and counseling and anecdotes.S

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author avatar Glenn Addington
8th Jun 2017 (#)

Well-written, practical, appropriate, and down to earth.
A copy belongs on or near every interviewer's desk, and should be reviewed weekly, until memorized.

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